A better enquiry.
A clearer answer.
A practical worksheet for contacting the retailer. Tick the questions you have answered; the checklist stays on this device.
Product details: The Pokémon Company ↗ · The questions are editorial suggestions, not confirmed retailer policies.
A message you can adapt.
Hello, I am enquiring about K24 サーフゴー (K24 Gholdengo), approximately 6cm tall and 15g, with the glass display case. Could you confirm the current tax-inclusive price, availability and collection or order date? I would also like to know your payment and cancellation terms. If you accept overseas orders, please confirm delivery options and charges for my destination. Thank you.
Start with the published channel.
The official product page lists SGC Gold Shops and Japanese department stores. Its SGC product enquiry number is +81 3-6280-6517. The published reception window is 11:00–18:00, excluding weekends, public holidays and the listed seasonal closures. Check the source before calling.
Review the verified retail channels ↗ · Check the exhibition dates ↗